Customer Support Representative in Bangalore for Top MNCs

Job Title: Customer Service Representative

Job Summary:

We are looking for a Customer Service Representative to handle customer inquiries, resolve issues, and provide exceptional service across calls, emails, and chats. The ideal candidate should be customer-focused, a good communicator, and comfortable working in a fast-paced environment.

Roles & Responsibilities:

• Handle inbound and outbound customer calls.

• Resolve customer complaints and provide accurate information.

• Maintain customer records and update CRM systems.

• Follow communication scripts, policies, and procedures.

• Escalate complex issues to the relevant team when required.

• Meet quality, productivity, and customer satisfaction targets.

• Ensure timely follow-ups and issue resolution.

• Maintain professionalism and empathy in all interactions.

Qualifications & Experience:

• Graduate or equivalent qualification.

• 1 to 4 years experience in customer service / call center / support role.

• Willingness to work in shifts (if applicable).