Customer Support Rep II / Fraud Analyst (Voice Process)

DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 400 million freights posted in 2022, and a database of $150 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, with additional offices in Missouri, Oregon, and Bangalore, India. For additional information, see www.DAT.com/company. DAT is looking for a Compliance Representative to join our Network Governance Team in Bangalore, India. The shift timings for this role would be night shifts - 07.30PM - 04.30AM IST. You'll bring your compliance experience and strong customer service skills to a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 43 years. Candidate Profile: - Organized and detail-oriented, with strong communication skills. - Able to identify and resolve customer issues through a high degree of active listening skills and product knowledge. - Consistently produces high-quality work, while maintaining excellent documentation. - Advanced customer service skills and a passion for helping customers. - Skilled at handling difficult situations and potentially upset customers. What You'll Do: - Handle inbound compliance related calls and emails. - Review requests for service for new and existing accounts. - Confirm customer eligibility for service and approve those that meet the criteria. - Monitor credit reviews on new and existing accounts. - Research new accounts and verify eligibility for service. - Validate broker and carrier authority. - Facilitate dispute resolutions and fund collections on behalf of carriers. - Maintain complete and accurate customer records. - Act as the "Voice of the Customer" by sharing feedback to improve DAT products and services. - Provide backup support to other Product Support teams. The Skills And Experience You'll Bring: - 2-3 years of experience in a phone queue, professional office environment, working with customers and performing record-keeping duties. - Direct experience with insurance details or trucking broker and carrier authority verification is highly desired. - High degree of accuracy and attention to detail. - Ability to multitask and prioritize efficiently. - Excellent customer service and communication skills. - Positive attitude, reliability, punctuality, and professional appearance. - Bachelor's degree in a relevant field. Why DAT DAT is an award-winning employer of choice known for its hybrid work environment and operating values based on integrity, mutual respect, open communication, and excellence. We offer a competitive salary and benefits package, impactful projects, a collaborative team culture, and the opportunity to make a real difference in the trucking industry. Join us at DAT and be part of a team that values your contributions and growth.,