Customer Support (Regional Lang. Hindi,English,Kannada,Malayalam)

Profile: Customer Support Executive (Malyalam & Kannada)

Location- Remote

Voice process/Rotational Shifts

6 Days Working Any 1 Day off

Laptop/Desktop (Min with Windows 11) and Wi-Fi/Broadband with min speed of 40MBPS.

Qualification

English, Hindi, Malayalam and Kannada.

Non Mandatory Additional Languages: - Tamil and Telugu.

Salary: - As per Standard

About Company

TechPerspect Software Private Limited is an Information Technology and eMobility solutions company based out of Noida, Delhi NCR. We are experts in the implementation of IoT based eMobility Solutions. We have created an IoT based eMobility Technology Platform (ElectreeFi) that has various components and offers both for businesses and end customers. We have done extensive work in the Electric Vehicle (EV) domain in association with the leading stake holders in the Indian industry.

Process: - Domestic

About the Role

The role exists for effectively resolving customer queries or complaints - in the first instance - with excellent customer satisfaction scores and minimum handling time.

Role Proficiencies:

• Answering and resolving customer queries through Calls/Email
• Follow standard operating process when replying/speaking to the customers.
• "Own the customer” as the single point of contact, defining a success plan with deliverables, and ensuring clear communication for all the queries.
• Be the first point of Contact for all the customer escalations.
• Supporting end customers directly via various communication channels including calls and emails
• Understand the customer's query and give the best resolution to the customer.
• Troubleshoot and escalate alerts that cannot be resolved to appropriate section.
• Prioritize and handle service requests and incidents.
• Progress issues and provide relevant information for troubleshooting or for clarification.
• Identify opportunities for process improvement and contribute to departmental initiatives.
• Responsible for improving and documenting the technical processes around application support.
• Flexible for emergency support as required.