Customer Support & Operations Associate

Adshi5.Com

0 - 1 years

0 - 3 Lacs

chennai

Posted:8 hours ago| Platform:

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Skills Required

customer support clinet onboarding quality assurance

Work Mode

Hybrid

Job Type

Full Time

Job Description

About Us

We are a SaaS product company focused on delivering seamless solutions to our clients. To support our growing customer base, we are looking for a dedicated Support Team Member who can ensure smooth client onboarding, provide reliable support, and help maintain product quality.

Key Responsibilities

Client Onboarding:
Assist new clients in setting up and navigating the platform.
System Monitoring:
Track and monitor tokens, usage, and system alerts.
Customer Support:
Attend to customer calls and respond to queries/issues in a timely manner.
Issue Resolution:
Coordinate with internal teams to troubleshoot and resolve client-reported problems.
Quality Assurance (QA):
Perform internal QA checks on product features and updates.
Shift Flexibility:
Work in rotational shifts (TuesdaySaturday or MondayFriday) and provide
on-call support on Sundays if required
.

Requirements

Prior experience in customer support, SaaS support, or operations is preferred.
Strong communication skills (both verbal and written).
Basic understanding of SaaS platforms and technical troubleshooting.
Ability to multitask and handle pressure in a client-facing role.
Detail-oriented with a proactive problem-solving attitude.
Willingness to work in shift schedules and occasional weekend on-call support.

Perks & Benefits

Fixed salary of 10,000 per month.
5-day work week (with rotational shifts).
Exposure to SaaS operations and client success processes.
Opportunity to grow within a fast-scaling company.

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