Customer Support (International Voice Process)

Job Description

Position: Customer Support Executive (International Voice Process) Job Type: Full-time Location: Hyderabad Experience: 1-2.2 years Shift: Night Shift &1 way cab will be provided. Key Responsibilities: Handle customer inquiries, complaints, and support requests via phone calls in an international environment. Provide accurate information, troubleshoot issues, and resolve customer concerns effectively. Maintain a professional and courteous attitude while assisting customers. Document customer interactions, issues, and solutions accurately in the system. Follow company policies and guidelines to ensure high-quality service. Collaborate with team members and escalate complex issues when necessary. Skills & Qualifications: Strong verbal communication skills in English with a neutral accent. Excellent listening and problem-solving abilities. Ability to manage multiple tasks efficiently in a fast-paced environment. Basic computer knowledge and familiarity with CRM tools. Prior experience in an international voice process is an advantage. Additional Requirements: Willingness to work in rotational shifts, including night shifts. Strong customer service orientation with a proactive approach. Ability to adapt to changing processes and customer needs. Job Type: Full-time Pay: ₹300,000.00 - ₹400,000.00 per year Schedule: Night shift Work Location: In person