Customer Support Intern

Job Title: Customer Support Intern

Location: Remote
Duration: 3 Months
Stipend: ₹15,000/month
Opportunity: PPO (Pre-Placement Offer) based on performance

About MyOperator

MyOperator is India’s leading cloud-based business communication platform, trusted by 40,000+ businesses. We empower brands to streamline their communication using cloud telephony, WhatsApp API, and AI-driven automation. As a fast-growing SaaS company, we’re focused on delivering exceptional customer experiences—and we’re looking for driven individuals to join us on this journey.

Role Overview

We’re seeking a proactive and customer-focused Customer Support Intern to join our support team. You’ll be the first line of contact for our customers—helping resolve issues, answering queries, and ensuring a smooth user experience. This role is perfect for someone looking to explore SaaS and customer success in a fast-paced tech environment.

Key Responsibilities

• Respond to basic customer queries via calls, emails, or tickets.
• Assist in resolving issues related to user panel access, call reports, or login problems.
• Update ticket statuses and maintain accurate customer records on Zoho Desk.
• Collaborate with the support team to escalate and track unresolved issues.
• Help document FAQs and standard troubleshooting procedures.

Requirements

• Good communication skills in both English and Hindi.
• Basic computer knowledge and willingness to learn support tools.
• Interest in SaaS, technology, or customer-facing roles.
• Availability for a full-time internship (Monday–Saturday, rotational shifts).

What You’ll Gain

• Hands-on experience in customer support within a leading SaaS company.
• Exposure to real-time support tools like Zoho Desk and CRM platforms.
• Training and mentorship from experienced support professionals.
• Opportunity for a Pre-Placement Offer (PPO) based on performance.
• A collaborative, remote-first work culture focused on growth and learning.

Job Type: Internship
Contract length: 3 months

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Schedule:

• Day shift
• Morning shift
• Rotational shift

Application Question(s):

• Any Customer Support Experience you have?
• Okay with 15k stipend for 3 months in Noida Sec 2? (PPO chance after this)
• How would you rate your English Communication skills on a scale of 1-10 and why?

Work Location: In person

Speak with the employer
+91 9267989047