Customer Support

Ignites Human Capital Services Pvt Ltd

0 - 4 years

0 Lacs

bangalore

Posted:2 days ago| Platform: Shine logo

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Skills Required

customer customer service english

Work Mode

On-site

Job Type

Full Time

Job Description

Roles and Responsibilities

Handle customer calls to resolve their queries and concerns.
Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
Maintain accurate records of all interactions with customers using CRM software.
Collaborate with internal teams to resolve complex customer issues that require escalation.
Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
Freshers And Any experience is FINE
Note:Rotational Shift
Note:Rotational OFF

call soumya@8088720040 call hr aditi@7795311459 call pooja@9886112704 call hr indu@7848820046

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