Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Pune
>
Cherise
>
Customer Support Executive_Immediate Joiner

Customer Support Executive_Immediate Joiner

Cherise

1 - 6 years

0 - 3 Lacs

Pune

Posted:2 weeks ago| Platform:

Apply

Skills Required

Customer Support Communication Skills Backend Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Designation- Senior Customer Support Executive

Customer Support Executive

Key Responsibilities:

Respond to customer queries via phone, email, chat, or other communication channels in a timely and professional manner.
Resolve customer complaints and issues efficiently, ensuring high customer satisfaction.
Maintain a deep understanding of the companys products or services to provide accurate information and guidance.
Coordinate with internal departments (sales, logistics, technical, etc.) to ensure customer needs are met.
Log all customer interactions and maintain accurate records in the CRM system.
Follow up with customers for feedback, issue resolution, or service confirmation.
Assist in order tracking, returns, replacements, and payment queries as required.
Meet performance metrics such as response time, resolution rate, and customer satisfaction scores.
Escalate complex or unresolved issues to the appropriate departments or supervisors.
Continuously identify areas for improvement in service delivery and provide input to enhance processes.

Requirements:

Bachelor’s degree in any discipline (preferred but not mandatory).
1–3 years of experience in a customer service or support role (freshers can also apply).
Strong verbal and written communication skills in [specify language(s), e.g., English, Hindi].
Basic computer literacy and familiarity with CRM or support tools.
Ability to handle pressure and manage multiple tasks efficiently.
Customer-oriented mindset with problem-solving skills and a positive attitude.

Preferred Skills:

Experience with customer support tools like Zoho Desk, Freshdesk, or Salesforce.
Multilingual proficiency is a plus.
Prior experience in e-commerce, FMCG, tech, or services industry is an advantage.

More Jobs at Cherise

Sales Executive_Immediate Joiner_MNC

Pune

Experience: Not specified

INR 0 - 3 Lacs

Flutter Developer_Immediate Joiner

Pune

3.0 - 8.0 yrs

INR 2 - 6 Lacs

Telesales Manager_MNC_Immediate Joiner

Pune

3.0 - 8.0 yrs

INR 1 - 5 Lacs

Embedded Software Engineer / Programmer

Pune

4.0 - 5.0 yrs

INR 8 - 12 Lacs

Customer Support Executive_Immediate Joiner

Pune

1.0 - 6.0 yrs

INR 0 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.