Customer Support Executive - Visa Queries

As a customer service representative for visa application procedures, your main responsibility will be to respond to customer inquiries through various channels such as phone, email, and chat. You will be expected to provide detailed and accurate information regarding documentation, fees, processing times, and appointment scheduling to ensure a smooth application process for our clients. In addition, you will be tasked with tracking and updating clients on the status of their applications, ensuring timely follow-ups and proactive communication to keep them informed throughout the process. It will be essential for you to review submitted documents for completeness, flagging any missing or incorrect information for correction to avoid delays in processing. Collaboration with internal teams, consulates, and external partners will be necessary to resolve any application issues and escalations that may arise. You will also be responsible for logging all customer interactions, updates, and outcomes in our CRM system, maintaining data accuracy and confidentiality at all times. Furthermore, gathering feedback on recurring issues and working with the operations team to improve processes and update knowledge base materials will be crucial in ensuring a high level of customer satisfaction and efficiency in our operations. If you are passionate about providing excellent customer service, have strong communication skills, and enjoy working in a fast-paced environment, we invite you to apply for this full-time position. Freshers are welcome to apply as well. Please apply through our website at btwgroup.co/careers to be considered for this exciting opportunity. The work location for this position is in person. If you have any further questions or would like to speak with the employer directly, please contact us at +91 9503776369. We look forward to welcoming you to our team!,