customer support Executive

Job Title: Customer Support Executive
Location: Thane

Key Responsibilities:

• Handle inbound and outbound customer interactions professionally and promptly.
• Resolve customer complaints and issues efficiently and with empathy.
• Provide accurate, valid, and complete information by using the right tools and systems.
• Follow communication procedures, guidelines, and policies.
• Escalate unresolved issues to the appropriate departments or higher authorities.
• Maintain customer records by updating account information in CRM systems.
• Ensure high levels of customer satisfaction and provide a positive customer experience.
• Meet individual and team KPIs and service level targets.
• Collect feedback to help improve products, services, and processes.

Requirements:

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Excellent communication and problem-solving skills.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with CRM systems and practices (preferred).
• Minimum Qualification: High school diploma or equivalent; a bachelor’s degree is a plus.
• Language Proficiency: Fluency in English and [Insert local language if required].

Job Type: Full-time

Pay: ₹12,000.00 - ₹14,000.00 per month

Benefits:

• Provident Fund

Work Location: In person

Speak with the employer
+91 9167077122