"CUSTOMER SUPPORT EXECUTIVE"

Job Title:Customer Care Executive
Location: KhardahJob Type:Full-TimeExperience Required: 0–2 years (Freshers welcome)Education: Minimum 10+2 / Graduate preferredJob Overview:We are seeking a friendly, proactive, and detail-oriented **Customer Care Executive** to manage client interactions and ensure smooth coordination for banquet bookings and events. You will be the first point of contact for clients—handling inquiries, explaining services, and ensuring a seamless customer experience before, during, and after events.Key Responsibilities:

• Handle inbound and outbound calls related to banquet bookings, availability, and pricing
• Coordinate with walk-in clients, show venue spaces, and explain available packages
• Maintain accurate records of customer interactions, bookings, and feedback
• Follow up with leads, convert inquiries into bookings
• Assist clients with pre-event planning, special requirements, and guest coordination
• Address and resolve customer complaints or service issues promptly and professionally
• Maintain a welcoming environment at the front desk/reception

Required Skills:

• Excellent communication
• Polite and customer-focused approach
• Basic knowledge of MS Excel/Google Sheets for data tracking
• Ability to handle pressure and multitask during peak event days
• Sales or hospitality experience is a plus

Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Work Location: In person