Customer Support Executive

Job Title: Customer Support Executive

Location: Kacheripady, Ernakulam, Kerala

Employment Type: Full-Time / Consultant (Based on Experience)

Industry: Customer Service / Telecom / BPO

Experience Required: 1 – 3 Years (Customer Support / BPO Experience Mandatory)

Salary Range: ₹15,000 – ₹21,000 (In-hand, based on experience)

Shift: Rotational (9 hours including 1-hour break)

Working Days: 6 days/week, 1 weekly off (rotational)

Gender Preference: Male candidates

Role Overview:

We are seeking dedicated and proactive Customer Support Executives with 1–3 years of customer service experience to join our team. The ideal candidate will handle customer interactions efficiently, resolve queries promptly, and ensure a superior customer experience.

Key Responsibilities:

· Handle inbound and outbound customer calls professionally.

· Identify customer concerns and provide accurate, timely support.

· Gain deep knowledge of products and services to communicate effectively.

· Coordinate with internal departments for quick issue resolution.

· Log all interactions accurately in CRM systems.

· Collect customer feedback and identify upselling opportunities.

· Meet daily and monthly sales or service targets.

· Be flexible to work in rotational shifts, including night shifts.

Required Skills & Qualifications:

· Minimum Qualification: 12th Pass / Graduate.

· Excellent communication skills in English and Hindi (additional language proficiency is an advantage).

· 1–3 years of experience in Customer Support, BPO, or Call Center operations.

· Strong interpersonal, problem-solving, and multitasking abilities.

· Customer-oriented mindset with a focus on quality service delivery.

What We Offer:

· Competitive salary (₹15,000 – ₹21,000) based on experience.

· Performance-based incentives.

· Opportunity for career growth and skill enhancement.

· Supportive and collaborative work culture.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Application Question(s):

• How many years of experience do you have in customer support, BPO, or call center operations?
• Are you comfortable working in rotational shifts, including night shifts (male candidates preferred due to shift rotation)?
• Are you proficient in both English and Hindi while communicating with customers?

Work Location: In person