Posted:4 days ago|
Platform:
Work from Office
Full Time
We are looking for a Customer Support Specialist to assist our merchants' concerns when using our products and services.
Language skills Hindi, English & Marathi
* Respond to Merchant queries in a timely and accurate way, via phone, email
*Identify Merchant needs and help Merchants use specific features
*Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
*Update our internal databases with information about technical issues and useful discussions with Merchants
*Share feature requests and effective workarounds with team members
*Inform Merchants about new features and functionalities
*Follow up with Merchants to ensure their issues/concerns are resolved
*Gather Merchant feedback and share with internal Teams.
Payswiff Solutions
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