Customer Support Executive - NBS Bereavement - Bangalore Location

Firstsource

1 - 2 years

2 - 3 Lacs

bengaluru

Posted:3 weeks ago| Platform:

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Skills Required

banking process deceased banking operations bereavement non voice

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the role

A CSA in this role is responsible for processing data with high accuracy and pace in a specified format while adhering to the prescribed SLA.

Role & Responsibility

Ensure that the computerized records are captured accurately and maintained in prescribed manner.
Checks the data received from the client for complete details.
Re-enters the given data into a client specified format.
Solicits and compiles information and data related to processing activities.
Uses PC application and functions, such as Excel, Word or PowerPoint or client specified mainframes to update and load data sets.
Works efficiently towards achieving the SLA based on the project requirement and meets the specified quality standards
Assures protection of the systems and data by performing at least one system back up per day.
Generates statistical and data reports as required
Examine and evaluate document contents to insure accuracy and to correct inconsistencies
Maintaining confidentiality, verifying information, building a physical filing system, backing up data and updating data entry software

Experience

Required: 2 Years of experience into Banking domain in backend process.

priyanka.narayanamoorthy@firstsource.com

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