Customer Support Executive - Mohali

Job Description: Customer Support Executive

About the Position

ByteReboot Private Limited is seeking energetic and customer-focused individuals to join our growing Customer Support team. If you’re a fresher or have up to one year of experience and enjoy helping people, solving problems, and communicating effectively, this role is an excellent fit—especially for those interested in technical support or tech-based sales.

As a Customer Support Executive, you will support international customers, address their technical concerns, and ensure every interaction is handled with clarity, professionalism, and care.

What You’ll Do

• Respond to inbound calls from US/Canada customers and assist them with issues related to computers, printers, networks, and similar devices.
• Provide top-quality service using voice support and remote assistance tools.
• Record, track, and update all customer interactions in the CRM system with accuracy.
• Perform basic technical troubleshooting and offer appropriate solutions or product recommendations.
• Maintain strong rapport with customers by delivering consistent, high-quality service.
• Participate in team meetings, share insights, and contribute to continuous learning.
• Follow all company policies, processes, and quality guidelines during every interaction.
• Meet performance goals like resolution rate, CSAT, productivity benchmarks, and call quality standards.
• Work closely with the team and supervisors to improve service delivery.
• Stay updated on new tools, product updates, and best practices to enhance your technical and customer service skills.

Who we’re looking for

· Experience: 0–1 year (Fresher’s strongly encouraged)

· Education: Graduation preferred but not compulsory

· Communication: Excellent spoken English

· Technical Basics: Knowledge about computer

Role Requirements

· Strong verbal communication and confidence in dealing with international customers

· Basic understanding of computers, devices, and related troubleshooting

· Willingness to work a fixed night shift aligned with US/Canada time zones

· Work-from-office only (Mohali location)

· Ability to learn quickly and adapt to a fast-paced support environment

Benefits We Offer

· Complimentary meal during your shift

· Paid Time Off (PTO)

· Leave encashment as per company policy

· Attractive performance-based incentives and growth opportunities

· A week-long training program to prepare you with all necessary product and process knowledge

Work Schedule

· Shift Timing: 09:00 PM – 06:00 AM IST

· Working Days: Monday to Friday (Alternate Saturdays working)

· Mode: In-office only (Face-to-face interview mandatory)

Contact
Rishita Kansal (HR) - [email protected]

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Food provided
• Leave encashment
• Paid sick time

Ability to commute/relocate:

• Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person