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Spes Manning
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Customer Support Executive :International Voice & Blended US/UK Shift

Customer Support Executive :International Voice & Blended US/UK Shift

Spes Manning

0 - 5 years

3 - 6 Lacs

pune

Posted:1 day ago| Platform:

Apply

Skills Required

us process excellent communication in english international bpo uk process international voice process good english communication

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position

Work Location

Salary:

[ 30% hike on last salary (Experience) ]

Contact:

Note:

Role & responsibilities:

Handle inbound/outbound calls and chats for international customers
Provide real-time resolutions with professionalism and empathy
Address product/service-related queries efficiently
Maintain accurate logs of customer interactions in CRM systems
Ensure adherence to process guidelines and quality standards
Achieve targets like AHT, CSAT, and FCR

Preferred candidate profile:

Graduate/Under Graduate Fresher and candidates with minimum 1 year of International BPO experience are preferred.
Excellent verbal and written communication skills in English (additional international languages are a plus).
Strong problem-solving skills and ability to handle customer inquiries effectively.
Proficient in using computers and familiarity with CRM systems
Flexibility to work in shifts, including evenings, weekends

Perks & Benefits:

Fixed Salary + Performance-based Incentives
Up to 30% hike for relevant experience
Health Insurance and Employee Wellness Plans
Comprehensive training programs and ongoing professional development.
Supportive, Friendly, and Growth-driven Work Culture
Cab Facility Available till Nodal Points

How to Apply:

If you are passionate about customer service and want to be part of a dynamic team, please send your resume on below mention details.

Contact Person: HR RAVINA

Contact No:

Mail Id: ravina.j@spes.in

References are highly appreciated !

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