Program Specialist

Role: Program Specialist (Voice Process) About the Role

The Program Specialist is responsible for serving as the customers primary point of contact providing operational and reimbursement support to complex programs within Neovance , including but not limited to, marketing support, reimbursement hotlines, patient assistance programs, Hubs, foundations, safety surveillance programs, case management, and compliance programs.

The focus of the Program Specialist is to own issues and remove obstacles that prevent patients or providers from accessing the therapies requested.

The Program Specialist will be a self-starter who is comfortable taking initiative, identifying barriers, being on the phones and working with the appropriate parties to eliminate these obstructions for the customer.

The Program Specialist is proficient and knowledgeable about all the services provided on an assigned program and may support multiple client products or programs.

Preferred candidate profile

• Experience: The Program Specialist ideally should have two or more years of prior customer service, volunteering, or other customer-facing experience. Prior experience in the US healthcare industry is a must , and the Program Specialist must be a proven problem solver with the ability, drive, and initiative to learn the required healthcare, reimbursement, and customer service skills necessary to support the assigned program(s).

Must be familiar with HIPAA guidelines. Candidates should be flexible in working from home or in an office setting per business needs.

• Education: The Program Specialist ideally will hold a bachelors degree or a Masters Degree with all Documents from a regular College/University.