Customer Support Executive - International Chat Process

Job Description

Job Summary: We are seeking enthusiastic and customer-focused individuals to join our International Chat Support Team in the telecom domain. The role involves assisting global customers via chat by resolving queries, troubleshooting issues, and ensuring a smooth customer experience. This is a non-voice process requiring strong written communication skills and the ability to multitask in a dynamic environment. Key Responsibilities: Handle multiple customer chats simultaneously to resolve queries related to telecom products and services. Provide accurate, timely, and effective responses while maintaining professional etiquette. Troubleshoot technical issues and provide appropriate solutions. Document interactions and update customer records accurately in internal systems. Adhere to process guidelines and quality standards. Collaborate with team leads and support functions to improve customer satisfaction. Qualifications & Skills: Minimum qualification: Graduate or Undergraduate in any discipline. Freshers and experienced candidates are welcome (except B.E./B.Tech/Masters Freshers) Excellent written communication skills in English. Good typing speed with accuracy (minimum 22 WPM preferred). Basic understanding of customer service principles and computer systems. Ability to work in a fast-paced environment and flexible to work in rotational shifts. Preferred Attributes: Prior experience in chat support or customer service (international process preferred), Strong problem-solving skills and attention to detail. Tech-savvy with the ability to learn and adapt to new tools quickly. Positive attitude, team player, and goal-oriented mindset. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.