Customer Support Executive – Full-Time

Job Responsibilities:

• Handle customer queries via email and incoming calls.
• Respond to customer comments and messages on social platforms like Facebook and Instagram.
• Make outbound calls when required for faster issue resolution.
• Actively monitor and resolve negative reviews to maintain brand reputation.
• Use our internal order-management software to review orders and assist customers via email, calls, and chat.
• Be open to team shuffle when required, based on business needs.

Requirements

• Graduate with good English and Hindi communication skills.
• Strong computer proficiency — shortcut keys, browsing, internet usage, and good knowledge of Excel.
• Ability to handle daily computer operations smoothly.
• Freshers and experienced candidates can apply.

Work Details & Policies

• Office Timing: 9:00 AM to 6:00 PM (WFO only, No WFH).
• Lunch Break: 1:30 PM to 2:10 PM.
• Gazetted Holidays only: 26th Jan, Holi, 15th Aug, 2nd Oct, Diwali.

• Leaves:- Paid leaves even during probation: 2 leaves per month.

- No sudden leaves on Saturday, Sunday, Monday — leaves must be informed one week in advance.

• Training:

-7 Days unpaid training (if reject on training )
-If selected after training (convert your unpaid training into paid, but only when you are selected)

• Sunday Working : -If you work on Sunday, you will receive one week off between Monday–Saturday the following week.

• Probation Period: 6 months.

• Salary Security: 5 days’ salary security will be held and refunded after completing 3 months.

Salary

₹14,000 – ₹16,000 per month

Job Types: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹16,000.00 per month

Benefits:

• Provident Fund

Work Location: In person