Customer Support Executive

Important: Read Before You Apply

Job Description:

Our company is an e-commerce business that sells mobile covers online. We have four dedicated calling Dep , each handling different stages of the order process:

• 1. Confirmation Team – Calls customers to reconfirm orders placed on our website, verifying details like name, address, etc., to ensure smooth delivery.
• 2. Abandoned Team – Contacts users who left their orders incomplete, resolves their concerns, and helps complete the order to boost sales.
• 3. NDR Team – Follows up with customers who didn’t accept their parcels, understands the reason, and coordinates between the customer and courier to increase successful deliveries.
• 4. Support Team – Handles all customer issues post-purchase, such as receiving broken items, wrong colors, or other concerns.

--------------------------------------------------------------------------------------Requirements:

1. We need a Good / Average English communication.
2. Good Computer knowledge (Excel, internet knowledge, fast work speed).3. A person with good learning ability, Decent.--------------------------------------------------------------------------------------(A) Salary - 13K to 16K(B) 7 Days Unpaid Training - convert into paid only if hired(C) Office timing- 9AM to 6PM(D) Gazetted holiday - 26th Jan, 15th Aug, 2nd Oct, Holi, Diwali.(E) Leaves - 2 leaves in a month(F) Sunday Working with Weekday Off (Weekly off next week between Mon–Sat)(G) 5 Days Salary Hold for Security (Refundable After 3 Months)

Fresher and Experience both can apply.

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹16,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Provident Fund
• Work from home

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)