Customer Support Executive (Freshers)

Job Title: Client / Product Support

Location: Bangalore (WFO)

Experience Required: Freshers only

Budget: 21k fixed in hand per month + Bonus + Incentives

Role Type : Permanent

Shift: Night Shift (US Shift)

Education: 12+

Perks & Benefits: Both side cab, Food Facility, Insurance Coverage, health checkup

Description:

Company Name:

About The Client

It is the place where healthcare finds the answers needed to shift focus back to patient care. We work to solve communication challenges in healthcare by creating a richer, more transparent exchange of information among health plans, providers, and technology partners. As the nations largest health information network, Availity facilitates billions of clinical, administrative, and financial transactions annually. Our suite of dynamic products, built on a powerful, intelligent platform, enables real-time collaboration for success in a competitive, value-based care environment.

About The Job:

• In this role you will often be the first point of contact for our Contact Center and will play a critical role in the success of
• our customers. Daily, you drive customer loyalty to our company by educating users on the features and benefits of our
• products and resolving their issues in a timely and effective manner. This is one of the most important brand ambassador
• roles in Availity. By delighting customers with an exceptional support experience, you not only help retain their business
• with Availity, but also potentially bring in new customers through their positive referrals.
• All associates in this role go through an extensive training program that provides the foundational knowledge necessary to
• resolve customer issues

Essential Job Functions:

Professionally manage inbound and outbound international customer calls.

• Ensure compliance with company policies and procedures during all customer interactions.
• Execute assigned tasks in line with the latest work instructions and process updates.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Achieve daily productivity and quality targets consistently.
• Accurately document all customer interactions in the designated platform.
• Initiate post-call actions such as ticket submissions for password resets, account unlocks, etc.
• Ensure compliance with data integrity guidelines and the companys information security policies

Qualifications

Experience: Freshers

• Excellent verbal and written communication skills
• Strong comprehension and understanding skills
• Capable of multitasking while demonstrating empathy and a solution-oriented approach
• Proficient in typing and comfortable with keyboard navigation
• Communication Requirement: CEFR Grade B2 level (Mandatory)
• Education Criteria: PUC / 10+3 Diploma / Any Graduate

Shift Timings:

How to Apply:

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years

INR 5,000

2-6 years

INR 7,500

6+ years

INR 10,000

About VARITE:

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.