Customer Support Executive (Freshers)-Hindi

Job Description

Key Responsibilities: Respond to customer inquiries via phone, email, or chat Provide accurate information about insurance policies, claims, renewals, and payments Assist in resolving customer complaints quickly and efficiently Coordinate with internal teams to handle complex customer issues Maintain up-to-date records of all interactions and follow-ups Ensure excellent customer service and meet quality standards Guide customers on available products and recommend suitable solutions Meet service-level agreements (SLAs) and turnaround times Required Skills: Good verbal and written communication skills (Hindi & English) Basic computer proficiency (MS Office, CRM tools preferred) Strong interpersonal and problem-solving abilities Ability to multitask and stay calm under pressure Prior experience in insurance or customer service is a plus Perks & Benefits: Fixed salary with timely payouts Performance-based incentives (if applicable) On-the-job training provided Opportunities for growth and internal promotions Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Rotational shift Supplemental Pay: Joining bonus Performance bonus Yearly bonus Education: Bachelor's (Required) Experience: Customer support: 1 year (Required) Language: Hindi (Required) English (Required) Work Location: In person Speak with the employer +91 7569780715