Customer Support Executive (Filipino)

Job Summary:

We are looking for a dedicated and customer-focused Customer Support Executive fluent in Filipino/Tagalog to join our support team. The ideal candidate will be responsible for providing excellent service to our Filipino-speaking customers via phone, email, chat, and other communication channels. You will be the first point of contact for resolving product or service-related queries and ensuring customer satisfaction.

Key Responsibilities:

• Handle incoming customer queries in Filipino/Tagalog and English via calls, emails, and live chat.
• Provide accurate, timely, and effective solutions to customer problems and inquiries.
• Maintain a high level of professionalism, empathy, and patience with every customer interaction.
• Record and document all customer interactions and feedback in the CRM system.
• Collaborate with internal teams to escalate and resolve complex issues.
• Follow communication scripts, guidelines, and company policies.
• Identify customer needs and assist them in using specific features or services.
• Continuously seek to improve the customer support experience.

Requirements:

• Proficiency in Filipino/Tagalog and English (both written and verbal) is mandatory.
• Previous experience in a customer support or call center role is preferred.
• Strong problem-solving and interpersonal skills.
• Excellent communication and active listening skills.
• Ability to work in a fast-paced and dynamic environment.
• Familiarity with customer support tools and CRM systems is a plus.
• Flexibility to work in rotational shifts, including weekends and holidays.

Educational Qualifications:

• High School Diploma or equivalent; Bachelor's degree is a plus.

What We Offer:

• Competitive salary and performance-based incentives
• Opportunities for career growth and professional development
• Supportive team environment
• Flexible working options (based on company policy)

Job Types: Full-time, Permanent

Pay: Up to ₹100,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person