Customer support executive (female)

Customer Support Executive – Job Description

Position: Customer Support Executive
Experience Required: Minimum 1 year
Salary: ₹25,000 to ₹30,000
Location: ——— (Vasai ,mumbai)

Key Responsibilities:

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries, complaints, and service-related issues.
• Provide accurate information about products/services.
• Maintain proper records of customer interactions in CRM or system.
• Follow up with customers to ensure issue resolution.
• Coordinate with internal teams for quick complaint closure.
• Achieve customer satisfaction targets and maintain service quality.
• Prepare daily/weekly MIS reports as required.

Skills Required:

• Excellent verbal and written communication skills.
• Good listening and problem-solving abilities.
• Basic computer knowledge (MS Office, CRM tools).
• Ability to handle customer pressure and maintain a positive attitude.
• Strong multitasking and time-management skills.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person