Customer Support Executive

Within the role of Customer Services Advisor, you will be tasked with delivering high quality customer centric solutions and being vocal about providing insights on what does not work for customers. You will have an opportunity to deal with a moment of truth and it will be up to you on how well you do to turn it into a ‘moment of delight’.We’re a hard-working bunch and have an open culture to help fulfil your potential. You’ll need to work within a lively fast paced customer service environment and demonstrate that you’re able to delight our customers.You will be responsible for taking live calls from customers calling in relation to their bills, products, and services. Getting down to some specifics – what your day to day will look like Respond to the inquiries by clarifying desired information; researching, locating, and providing information. Determines requirements by connecting with customers. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfils requests by clarifying desired information, ensuring highest standards at all times. As you become more experienced in the role, you will benefit from further key skill set development within the organisation, which in turn will allow you the flexibility and experience to offer support and assistance in response to business requirements beyond just the customer relations department. Skills & Competency Requirement Excellent communication skills (Fluent) - Immediate joiners only - Freshers & Experienced candidates - 12th, Graduates or Post Graduates