Customer Support Executive - Email & Chat

Company Description

Multrix is a leading next-generation Business Process Outsourcing (BPO) provider focused on amplifying business operations with exceptional customer service and professional support. Utilising the latest technology, we customise BPO solutions to meet the unique needs of each business. Our services include end-to-end business solutions, customer support through chat, email, and voice, sales support, back office support, and technical support. We strive to streamline our clients' operations, improve backend processes, and enhance customer experience, which serves as a key marketing battleground.

Role Description

This is a full-time on-site role for a Customer Support Executive - Email & Chat at our Indore location. The Customer Support Executive will be responsible for handling customer inquiries and providing solutions via email and chat. Day-to-day tasks include addressing customer issues, delivering exceptional customer service, maintaining a high level of customer satisfaction, and resolving technical problems through online support. Would also like to collaborate with other team members to ensure a smooth support process is also required.

Qualifications

• Customer Support and Customer Service skills
• Experience in Online Support and Customer Satisfaction
• Technical Support skills
• Excellent written communication abilities
• Ability to multitask and handle various customer inquiries simultaneously
• Proficiency in using customer support software and tools
• Prior experience in the BPO industry is a plus