Customer Support Executive

Company Overview:

Dhunguru is a one-of-a-kind music ecosystem that blends e-commerce, therapy, and learning to connect people worldwide through the power of music. We offer a holistic platform for music enthusiasts to explore their passion through personalized, live one-on-one online sessions. Whether for personal enrichment, therapeutic healing, or skill-building, Dhunguru empowers individuals to embrace the transformative impact of musicconveniently and comfortably, from anywhere.

About the Role:

We are seeking a proactive and customer-focused Chat Support Executive to join our growing team. You will be the first point of contact for our customers, providing exceptional support via chat, email, and calls. Your role is crucial in ensuring smooth communication, resolving queries, and delivering a positive customer experience.

Key Responsibilities:

• Respond promptly to customer inquiries via chat, email, and calls.
• Understand customer needs and provide appropriate solutions.
• Offer detailed information about products, services, and ongoing offers.
• Resolve customer issues and ensure customer satisfaction through end-to-end support.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to resolve complex queries.
• Meet response and resolution time benchmarks.

Who Can Apply:

• Education: Any Graduate / Post Graduate
• Experience: 12 years in customer support (preferably in chat/email-based roles)

Skills Required:

• Excellent communication and written skills
• Strong email writing etiquette
• Problem-solving attitude
• Basic computer literacy
• Willingness to relocate, if required
• Ability to work under pressure and meet deadlines
• Dedicated, polite, and customer-centric approach

Join Dhunguru and be a part of a musical movement that makes a difference!

Apply now were hiring urgently!