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Dataquad
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Customer Support Executive

Customer Support Executive

Dataquad

0 - 2 years

1 - 2 Lacs

Hyderabad

Posted:3 months ago| Platform:

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Skills Required

Communication Skills Excel International Non Voice Email Support Chat Support Non Voice

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities: Respond to customer inquiries via phone, email, live chat, and social media in a professional and timely manner. Provide accurate, valid, and complete information by using the right methods and tools. Resolve product or service issues by clarifying the customers complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution. Maintain detailed records of customer interactions, transactions, comments, and complaints. Identify and escalate priority issues to appropriate internal teams. Follow communication procedures, guidelines, and policies. Continuously improve by actively participating in training and development sessions. Experience in Excel.

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Customer Support Executive