Customer Support Executive (CSE)

We are looking for a proactive and customer-focused Customer Support Executive with a minimum of 1 year of experience in a customer service or call center environment. The ideal candidate will be responsible for handling both incoming and outgoing calls, addressing customer inquiries across phone, email, and chat, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound calls in a courteous and professional manner.
• Assist customers with queries, provide accurate information, and resolve issues promptly.
• Respond to customer inquiries via phone, email, and live chat.
• Escalate unresolved or complex issues to the relevant teams with clear documentation and follow-up.
• Maintain detailed records of customer interactions using CRM or support tools.
• Ensure a customer-first approach through empathetic and solution-oriented communication.
• Conduct timely follow-ups to confirm issue resolution and customer satisfaction.

Requirements:

• Minimum 1 year of experience in customer service or call center support.
• Hands-on experience handling both inbound and outbound calls is a must.
• Strong verbal and written communication skills in English and Hindi.
• Excellent interpersonal skills and a problem-solving mindset.
• Ability to multitask and perform under pressure in a fast-paced environment.
• Familiarity with CRM systems or customer support software is a plus.

Why Join Us?
Be a part of a supportive, growth-driven environment where your contributions directly impact customer success. If you're passionate about delivering exceptional customer service, we want to hear from you!

Apply now and take the next step in your customer support career.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Paid sick time

Experience:

• Customer support: 1 year (Required)

Language:

• Hindi (Required)

Work Location: In person

Speak with the employer
+91 9380839640