2 - 3 Lacs
Posted:9 hours ago
Roles & Responsibilities:
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Planning the training and standardization of service delivery.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Skills Required:
Excellent interpersonal and written and oral communication skills.
Knowledge of CRM systems.
Computer skills.
Knowledge of mediation and conflict resolution techniques is preferable.
Fluent in English, Hindi and Local Language
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
Free courses, interview questions and practice for each skill.
Full Time
SRI BALAJI MAXMAIL PVT LTD
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