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Customer Support Executive (CSE)

INNOTRONIX LABS & TRADING PVT. LTD.

1 - 3 Lacs

Pune

Posted:8 hours ago

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Job Description

· Handle customer complaints and service requests.

· with service engineers for site visits and complaint resolution.

· Follow up with customers and dealers regarding pending service issues.

· Maintain service records, reports, and complaint status.

· Coordinate for material requirements, dispatches, and replacements.

· Update complaint details in the service management system/Jira.

· Prepare and share service-related reports and updates with the concerned team.

· Support the service team in day-to-day coordination and administrative activities.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Education:

  • Diploma (Required)

Experience:

  • Customer support: 1 year (Required)

Work Location: In person

Skills Required

Customer Support Customer Complaints Service Management Jira Health Insurance Provident Fund Customer service Jira and Confluence

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Job Type

Full Time

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INNOTRONIX LABS & TRADING PVT. LTD.

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