Customer Support Executive (CSE)

Job Description: Customer Support Executive

Company: The Social Continent
Location: Kharadi, Pune
Job Type: Full-Time | Work From Office
Experience: 1–3 Years
Salary: Up to ₹3 LPA
Working Days: 6 Days a Week
Weekly Off: Monday
Working Hours: 12:00 PM – 9:00 PM

Role Overview

We are looking for a customer-oriented Customer Support Executive with excellent communication and problem-solving skills to handle student and customer queries and ensure a smooth customer experience.

Experience in EdTech or the education industry will be an added advantage.

Key Responsibilities

• Handle customer queries through calls, WhatsApp, and emails.
• Assist students with course-related queries, enrollment, payments, and class schedules.
• Resolve customer complaints and concerns professionally.
• Provide accurate information about courses and company services.
• Coordinate with sales, academic, and operations teams.
• Follow up with customers to ensure timely query resolution.
• Maintain customer records and interaction details in CRM.
• Ensure customer satisfaction through effective communication.

Required Skills

• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Ability to handle difficult customers patiently.
• Knowledge of MS Excel, Google Sheets, and CRM tools.
• Good coordination and follow-up skills.
• Ability to work in a fast-paced environment.

Eligibility Criteria

• Graduate in any discipline.
• 1–3 years of experience in customer support or customer service.
• Prior experience in EdTech, BPO, or customer-facing roles preferred.

What We Offer

• Salary up to ₹3 LPA, based on experience and skills.
• Growth and learning opportunities.
• Supportive work environment.
• Opportunity to work with a growing EdTech organization.

Apply at: sneha@socialcontinent.in

Pay: ₹10,000.00 - ₹25,000.00 per month

Work Location: In person