Customer Support Executive (CSE)

CUSTOMER SUPPORT EXECUTIVE

Location: Hyderabad

Mode: Work From Office
Designation: Customer Support Executive

Languages: English and Hindi

Role Overview

The Customer Support Executive will be responsible for managing day-to-day support operations for the TeachNext platform, including handling inbound calls and support tickets and resolving technical and functional issues.

Key Responsibilities

• Handle inbound calls and tickets related to the TeachNext platform.
• Ensure timely acknowledgement, categorization and resolution of customer queries.
• Conduct team reviews and ensure support targets are consistently met.
• Prepare daily and weekly performance reports.
• Analyze support metrics such as resolution time, ticket volumes and SLA adherence.
• Handle and resolve customer complaints professionally and empathetically.
• Escalate critical issues to the appropriate internal teams when required.
• Provide end-to-end technical support for hardware and software issues faced by school clients.
• Manage configuration and operation of client-based computer operating systems.
• Handle support tickets related to the English Lab module.
• Prepare reports, trackers and communication documents using MS Excel, Word and PowerPoint.

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Preferred Qualifications

• Bachelor's degree in any discipline. B.Tech / BCA / B.Sc preferred.
• 1 - 2 years of experience in Customer Support or IT Helpdesk roles.
• Prior experience in EdTech or school-facing support is an advantage.
• Experience with ticketing tools such as Freshdesk, Zoho Desk or similar.
• Strong communication and customer-handling skills.
• Good knowledge of MS Excel, Word and PowerPoint.
• Ability to handle technical and functional customer queries.
• Freshers can also apply

Interested candidates can fill the G-sheet

https://forms.gle/76vUu3MGnj6Yn9pAA

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person