As a Customer Support Representative at our company, your role involves providing step-by-step guidance to customers to resolve issues or navigate our products and services. You will be responsible for responding to customer inquiries through various communication channels such as phone, email, and live chat. Your ability to address customer feedback and concerns with empathy and professionalism is crucial in ensuring customer satisfaction. Key Responsibilities: - Provide step-by-step guidance to customers to resolve issues or navigate products or services. - Respond to customer inquiries through phone, email, and live chat. - Address customer feedback and concerns with empathy and professionalism. - Collaborate with cross-functional teams for timely issue resolution. - Handle a high volume of customer contacts while delivering quality service. - Identify common customer issues and suggest improvements for enhanced customer experience. - Maintain accurate records of customer interactions using our customer support software. - Contribute to the development of customer support materials and resources. Qualifications Required: - Excellent communication skills - Strong problem-solving abilities - Empathy and professionalism in customer interactions - Ability to work collaboratively in a team environment - Proficiency in using customer support software Please note that this is a full-time, permanent position suitable for freshers. The work location will be in person at our company.,

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Customer Support Executive (CSE)