Customer Support Executive (CSE)

Urgent Hiring || Customer Support Executive || bangalore

Profile:- Customer Support Executive

Experience:- Min 1 Year

CTC:- Upto 4.2 LPA (Depend on the interview)

Location:- Bangalore

Working Days:- 6 Days

Key Responsibilities:

• Handling Inquiries: Responding to customer questions via phone, email, chat, or social media. This includes providing information about products, services, pricing, and policies.
• Issue Resolution: Investigating and resolving customer complaints or problems, which may involve troubleshooting technical issues, escalating complex cases to relevant departments, or processing returns/exchanges.
• Maintaining Records: Documenting customer interactions, feedback, and resolutions in a CRM (Customer Relationship Management) system.
• Product Knowledge: Developing and maintaining in-depth knowledge of the company's offerings to effectively assist customers.
• Feedback Collection: Gathering customer feedback to help improve products, services, and overall customer experience.
• Building Relationships: Fostering positive customer relationships through professional and empathetic communication.

Essential Skills:

• Communication Skills: Excellent verbal and written communication, active listening, and the ability to articulate information clearly and concisely.
• Problem-Solving Skills: The ability to analyse situations, identify root causes of problems, and develop effective solutions.
• Empathy and Patience: Understanding and relating to customer concerns, even when they are frustrated, and maintaining a calm demeanour.
• Interpersonal Skills: Building rapport with customers and colleagues.
• Technical Proficiency: Familiarity with CRM software, communication tools, and basic computer skills.
• Adaptability: The ability to handle diverse customer needs and adapt to changing policies or procedures.

Job Types: Full-time, Permanent

Pay: Up to ₹420,000.00 per year

Benefits:

• Provident Fund

Application Question(s):

• What Is Your Current Ctc ?
• What Is your Expected Ctc ?
• What Is Your Notice Period ?
• Are You Comfortable With Bangalore (Amruthnagar)

Experience:

• Customer support: 1 year (Required)
• Technical support: 1 year (Required)

Work Location: In person