Job Title: Collection Manager Location: Mysuru, Karnataka About Us: Techfino Capital Private Limited is a leading Non-Banking Financial Company (NBFC) specializing in innovative financial solutions tailored to our clients' diverse needs. With a strong commitment to fostering a culture of excellence, innovation, and customer-centricity, we are redefining how financial services are delivered as a critical member of our leadership team. Job Description: The Collection Manager will be responsible for overseeing and managing the collections team, ensuring the recovery of outstanding debts while maintaining strong customer relationships. This role demands a strategic thinker with hands-on leadership and operational execution capabilities. The Collection Manager will drive collection targets, minimize delinquency, and ensure compliance with regulatory guidelines and company policies. Key Responsibilities: Lead, train, and manage a team of Collection Executives for field and tele-calling operations. Develop and execute collection strategies for different customer segments and aging buckets. Monitor daily performance of the team, track recovery targets, and ensure adherence to collection processes. Analyze collection data and MIS reports to identify trends, challenges, and opportunities for improvement. Collaborate with the credit, risk, and legal departments for escalation and legal proceedings when necessary. Adhere to company policies, legal requirements, and reporting guidelines during collection activities. Address and resolve customer disputes or queries regarding their accounts promptly and professionally. Maintain accurate records of collections, reconciliations, and customer interactions. Provide timely updates to senior management on team performance and portfolio health. Qualifications: Minimum: 3 - 6 years in collections/recovery, preferably in an NBFC or financial institution, with at least 1 2 years in a supervisory role. Education: Bachelor’s degree in Business Administration, Finance, or related field. MBA is a plus. Strong leadership and team management skills. Excellent communication, negotiation, and interpersonal skills. Knowledge of collection tools, legal aspects of recovery, and familiarity with regional markets. Ability to work in a fast-paced environment and meet deadlines. Proficiency in MS Excel and collection CRM systems.