Customer Support Executive (CSE)

Job description

Job Title: Customer Support Executive

Location: Padmavati Industries, Pisoli Road, near Khadi Machine Chowk, Pune

Salary: ₹15,000 to ₹30,000 per month

Experience: Customer Support

Job Responsibilities:

• Manage escalated customer issues related to product quality, delivery, returns, and replacements, ensuring timely and satisfactory resolutions.
• Collaborate with the Logistics and Store teams to resolve delivery and inventory-related concerns efficiently.
• Ensure high levels of customer satisfaction by adhering to company SOPs and providing prompt, effective solutions.
• Track, analyze, and report on key metrics such as response times, resolution rates, and customer feedback.
• Take proactive steps to engage with customers for feedback, ensuring continuous improvement in service quality and customer retention.
• Independently close customer issues, providing end-to-end resolution without the need for further escalation.
• Identify trends in customer complaints and work with internal teams to implement process improvements.

Required Skills and Qualifications:

• Experience: 1 to 3 years of relevant experience in customer service or a similar role, preferably in Logistics / Distribution / Food Industry
• Education: Bachelor’s degree in any discipline.
• Communication Skills: Excellent verbal and written communication skills in English, Marathi, and Hindi.
• Problem-Solving: Strong ability to resolve issues promptly and effectively, especially under pressure.
• Team Player: Capable of working collaboratively with cross-functional teams to achieve business goals.
• Adaptability: Comfortable working in a dynamic environment with rotating shifts.

For more information about the position reach out to us at +91 9665902700 Or email - [email protected]

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Education:

• Bachelor's (Required)

Experience:

• Customer support: 1 year (Required)

Work Location: In person