Customer Support Executive (CSE)

0 years

1 Lacs

Posted:16 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

The Customer Support Executive will be responsible for handling customer queries, resolving complaints, and ensuring customer satisfaction through excellent service. The role requires effective communication, problem-solving skills, and the ability to manage customer interactions across different channels (calls, emails, chat, etc.).

Key Responsibilities:

  • Handle inbound and outbound calls, emails, and chats to assist customers with their queries.
  • Provide accurate information about products, services, policies, and procedures.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Maintain records of customer interactions, feedback, and transactions.
  • Coordinate with internal teams to ensure customer needs are addressed effectively.
  • Follow up with customers to ensure their issues are fully resolved and they are satisfied.
  • Meet performance targets such as response time, resolution rate, and customer satisfaction.
  • Escalate complex issues to higher authorities when required.
  • Continuously update knowledge of company products, services, and policies.

Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

  • Paid time off

Work Location: In person

Speak with the employer
+91 7383165497

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