Customer Support Executive (CSE)

CUSTOMER SUPPORT EXECUTIVE

Job Location : Sector-3, Noida

(5 min walking from Noida Sector-16 metro station)

As a Customer Support Executive, you will be responsible for providing excellent customer service and support to our clients. You will act as the primary point of contact between the company and its customers, ensuring their concerns are addressed promptly and effectively. You will also play a crucial role in maintaining customer satisfaction and contributing to the company's success.

Responsibilities:

• Respond to customer inquiries, concerns, and issues via various communication channels (via calls and mails).
• Resolve customer inquiries, issues, and complaints effectively.
• Maintain a strong knowledge of our products/services.
• Document customer interactions accurately in our system.
• Collaborate with team members and other departments as needed.
• Contribute to improving customer satisfaction and support processes.
• Collect and analyze customer feedback to identify trends and areas for improvement.
• Adhere to company's customer service standards and policies.
• Participate in regular team meetings to discuss customer concerns and strategies for improvement.

Qualifications:

• 12th Pass ; Diploma or equivalent (Bachelor's degree preferred).
• Fresher or Minimum 1 year of experience in customer support or a related role.
• Excellent communication (verbal and mails) and problem-solving skill

The ideal candidate for this Support Executive role will possess the essential qualities of empathy, patience, effective communication, and problem-solving skills, combined with a genuine commitment to delivering outstanding customer service.

If you are ready to contribute your enthusiasm and dedication to ensuring customer satisfaction while working in a dynamic and collaborative team environment, we encourage you to apply and become an integral part of our Support Team.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person