Customer Support Executive (CSE)

Job Description

About Us: Denzour Nutrition is a leading name in the health and wellness industry, dedicated to improving lives through high-quality products. We believe in the power of wellness and are committed to helping our customers achieve their health goals. Roles and Responsibilities: We are seeking a motivated Customer Service Executive to manage and optimize our customer relationship management efforts. The ideal candidate will have a passion for data analysis and customer engagement, and be eager to contribute to our mission of fostering lasting relationships with our customers. Key Responsibilities: CSE: Oversee the day-to-day operations of our CRM system, ensuring data accuracy and integrity. Customer Segmentation: Analyze customer data to segment audiences and tailor marketing strategies that enhance customer engagement and retention. Campaign Support: Collaborate with marketing teams to design and execute targeted email campaigns and other customer communication strategies. Performance Tracking: Monitor and analyze CRM metrics to assess the effectiveness of campaigns, providing insights for continuous improvement. Data Reporting: Generate regular reports on customer behavior, trends, and campaign performance for internal stakeholders. Customer Support: Assist in resolving customer inquiries and issues, ensuring a high level of customer satisfaction. Cross-Functional Collaboration: Work closely with sales, marketing, and customer service teams to ensure cohesive communication and strategy execution. Requirement & Qualifications: Bachelor’s degree in Marketing, Business, or a related field. Freshers or 1+ years of experience in CRM or customer experience roles, preferably in a D2C environment. Excellent communication and interpersonal skills. Ability to work collaboratively in a fast-paced, dynamic environment. Detail-oriented with strong organizational skills and the ability to manage multiple tasks. How to Apply: If you are passionate about customer engagement and data-driven strategies in the Health & Wellness sector, please send your resume at [email protected] Job Types: Full-time, Fresher Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Day shift Fixed shift Morning shift Work Location: In person