Customer Support Executive (CSE)

As a Customer Support Specialist at our company, you will play a crucial role in providing exceptional support to our valued customers. You will be responsible for addressing customer inquiries through various channels such as email, chat, and phone, ensuring prompt and professional responses. Your ability to troubleshoot and resolve product or service-related issues efficiently will contribute to maintaining high levels of customer satisfaction. If you are a proactive problem-solver with excellent communication skills and a customer-centric approach, we are excited to have you on board. Your key responsibilities will include responding to customer inquiries in a timely and courteous manner, identifying the root cause of issues, and delivering effective solutions to meet customer needs. It will be essential for you to have a comprehensive understanding of our products and services to provide accurate information to customers. Additionally, documenting customer interactions and collaborating with internal teams to enhance the overall customer experience will be part of your daily tasks. You will also have the opportunity to contribute to process improvements and ensure key performance metrics are met or exceeded. To excel in this role, you should possess proven experience in customer support or a related field, along with strong written and verbal communication skills. Your problem-solving abilities, attention to detail, and proficiency in using customer support software and CRM tools will be valuable assets. A customer-first mindset, ability to work both independently and collaboratively, and a proactive approach to learning and development are qualities we value in our team members. Preferred qualifications include experience in specific industries, multilingual abilities, and familiarity with troubleshooting technical issues. We offer a competitive salary and benefits package, opportunities for career growth, a positive work environment, and flexible work arrangements. Additionally, you will have access to various benefits such as cell phone reimbursement, commuter assistance, internet reimbursement, and provident fund. If you are looking for a rewarding opportunity to make a difference in customer support and contribute to a dynamic team, we encourage you to apply for this full-time position. The shift timing for this role is from 2 PM to 10 PM, with options for day, evening, morning, night, rotational shifts, and weekend availability. English language proficiency is required for this role. Feel free to contact the employer at +91 8303125717 for further details.,