Customer Support Executive (CSE)

Job Description

Job Title: Customer Service Executive Location: Bangalore, Karnataka (On-Site) Process: Voice Experience: Freshers & Experienced candidates are eligible Salary: 20,000 - 28,000 Per Month Qualifications & Requirements: Willingness to work in Night Shift (8 PM - 5 AM PST) Strong English communication skills (both verbal & written) Ability to draft professional emails and comprehend responses CRM tool experience is preferred Work experience required for undergraduates Key Responsibilities: Obtaining records and bills from facilities via email and phone Requesting records and bills through various channels ( email, fax, chart swap, chart request, etc. ) Calling facilities and following up on pending tasks Updating CRM tools with record and bill statuses Maintaining professional telephone etiquette with a polite and courteous approach Actively listening and handling calls with confidence Technical Skills: Basic knowledge of MS Office (Word, Excel, Outlook) Familiarity with CRM software is a plus Good understanding of internet-based applications Benefits: Food provided Health insurance Paid sick time Provident Fund Schedule: Monday to Friday Night Shift (US Shift) Work Mode: On-site only (Bangalore, Karnataka) Job Types: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹28,000.00 per month Benefits: Food provided Health insurance Paid sick time Provident Fund Schedule: Fixed shift Monday to Friday Night shift US shift Weekend availability Supplemental Pay: Quarterly bonus Yearly bonus Application Question(s): Are you ready to work in night shift ? Location: Bengaluru, Karnataka 560005 (Required) Shift availability: Night Shift (Required) Work Location: In person