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Customer Support Executive (CSE)

Customer Support Executive (CSE)

Aanant Enterprises

1 - 5 years

0 Lacs

indore madhya pradesh

Posted:6 days ago| Platform: Shine logo

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Skills Required

customer service technical support troubleshooting customer interaction issue resolution collaboration product knowledge

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Support Representative, you will be responsible for handling customer queries, issues, and complaints via phone, email, chat, or ticketing systems. Your key responsibilities will include: - Providing first-level technical support for software, applications, or IT-related services. - Troubleshooting and escalating unresolved issues to the appropriate technical team. - Guiding customers through product usage, installation, and basic troubleshooting. - Maintaining accurate records of customer interactions, feedback, and resolutions. - Ensuring timely follow-up with customers for issue resolution and satisfaction. - Collaborating with internal teams (development, QA, sales) to resolve customer concerns. - Educating customers on company products, updates, and new features. - Meeting performance targets such as response time, resolution time, and customer satisfaction. - Continuously improving knowledge of IT products, services, and support processes. No additional details of the company were mentioned in the job description. If you are interested in this Full-time, Permanent position located in person, please reach out to the employer at +91 8827277596 for further discussions.,

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Customer Support Executive (CSE)