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Creditmantri Finserve
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Customer Support Executive

Customer Support Executive

Creditmantri Finserve

0 - 4 years

2 - 3 Lacs

chennai

Posted:1 day ago| Platform:

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Skills Required

telecalling hindi customer support bpo voice customer care voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles & Responsibilities

Explain and counsel customers to repay the overdue Banking products
Ensure 100% 1st call to customer within 12 hours
Achieve collections parameters as per the company standard
Understand credit concerns customers have when their loan or credit card gets rejected
Introducing CreditMantri and describing the services we do
Provide Service Plan options on how customers can improve their score and become loan eligible
Co-ordinate with operations department on successful repayment & resolution of negative issues pertaining to credit bureaus
Explaining about Credit and Cibil Score to the customer.

Eligible Criteria

Any Graduate
Should be fluent in English and Hindi (Mandatory). Multilingual would be an added advantage.
Should have knowledge of loan and credit products
Understands management by metrics and is result oriented.
Passionate about customer interaction.
Enjoy working in a start-up environment.
Ability to prioritize tasks in hand and comfortable working in a collaborative team environment.

Perks and benefits

1. No Night Shift (Only General shift 9:30am -6:30 pm)

2. Joining Bonus of Rs. 6000 And Attractive Incentives (1000 - 40,000)

3. Providing DRA Certification

4. Half Yearly Increment & Annual Increment

5. Salaries paid on time

6. Freshers will be preferred

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