Customer Support Executive

Connect Business Solutions

0 - 31 years

0 Lacs

Budha Nagar, Hyderabad

Posted:2 days ago| Platform: Apna logo

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Skills Required

support service communication transactions logical reasoning

Work Mode

Remote

Job Type

Full Time

Job Description

Position Summary Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests around products as specified by the client. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. Specialists requires an intimate knowledge of the products or services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required. Cab - 2 ways provided Duties and Responsibilities  Answers inquiries by clarifying desired information; researching, locating, and providing information  Determines requirements by working with customers  Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.  Fulfills requests by clarifying desired information; completing transactions; forwarding requests.  Cross sell Education Requirements - Under Graduates/Graduates Salary - 14000 Experience Requirements - Fresher/ 1 -2 year experience (Customer service in banking or any field) Skills and Abilities  Versant 3 or Svar equivalent  Basic Telephone Etiquettes and basic computer skills  Ability to write, read and speak English to suit business need  Agent should be able to communicate in English, Hindi  Regional language proficiency as required  Decision Making, numerical ability & logical reasoning  Customer Focus and Being Attentive

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Connect Business Solutions

www.connecta.com.au

Financial Services

Kyogle New South Wales

11-50 Employees

115 Jobs

Key People

John Doe

CEO
Jane Smith

CTO
Emily Johnson

Marketing Director

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Customer Support Executive