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Betsol
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Customer Support Executive

Customer Support Executive

0 - 1 years

|

2 - 3 Lacs

Posted:8 hours ago| Platform:

Apply

Skills Required

Graduate fresher Night shift Spoken English Customer Support International Call Center Technical Voice Process Voice Process International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible for providing timely and effective resolutions to our customers on support queries via chat or voice channel.
Responsible for responding to customers in an efficient and professional manner.
Meets expectations regarding productivity as defined by the process or manager.
Escalates necessary cases to the right level within the defined LOB (Line Of Business)
Ensures compliance with all company and departmental policies, procedures, and guidelines.
May be required to perform other tasks as requested, assigned, or directed.
Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels.
Flexibility to work extended hours with minimal notice during high volumes.
Working days: 5 days a week - Weekly time off: 2 days (Rotational) and not necessarily (Saturday / Sunday)

Qualifications

Self-motivated with excellent communication skills with experience in US bases voice process.
Innovative and self-starter
Ability to work with minimum supervision.
Demonstrated ability to work in a fast-paced environment.
Ability to provide response for simple to complex queries and deliver customer delight.

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