Customer Support Executive

We are seeking a dedicated and experienced Customer Support Executive to join our team in Bengaluru (Remote Work). This role is suited for professionals with 3–5 years of experience in customer service or support roles in EHR/EMR (electronic healthcare) or USA healthcare domain. The ideal candidate should have excellent communication skills in English, strong computer proficiency, and a customer-first attitude. Prior experience or knowledge of the U.S. Healthcare domain is a strong advantage.
This is a night shift position (6 PM to 3 AM IST), supporting international clients in the U.S. region.

Roles & responsibilities:

• Provide timely and professional support to customers via phone, email, or chat.
• Assist customers in using and navigating our company’s Software products and services.
• Resolve customer issues effectively, ensuring a high level of satisfaction.
• Maintain accurate documentation of customer interactions using Jira tool.
• Collaborate with internal teams to ensure prompt issue resolution.
• Identify recurring problems and share feedback for product or process improvements.
• Follow established procedures for escalation of unresolved issues.

Requirement::

• Bachelor’s degree or equivalent.
• 3–5 years of experience in customer support or a similar role in supporting Healthcare software product.
• Excellent English communication skills – both verbal and written. Right etiquettes, professionalism and confidence to communicate with esteemed users like Doctors/Physicians.
• Computer skills including Jira knowledge, Microsoft Office, and email platforms.
• Ability to work independently and manage time efficiently during night shifts.
• Customer-focused mindset with problem-solving ability.

Preferred Qualifications (Good to Have):

• Prior experience or understanding of the U.S. Healthcare system (EHR, insurance, medical billing, etc.).
• Experience supporting customers in international time zones.
• Familiarity with SaaS platforms or Healthcare software product-based support.

What We Offer::