Customer support Executive

As a Customer Support Executive in Pune with our company, your role will involve assisting customers through various communication channels to resolve their queries efficiently. You will be responsible for providing accurate information about our products/services and ensuring customer satisfaction by effectively communicating with them. Your duties will also include documenting interactions and escalating complex issues when necessary. Key Responsibilities: - Assist customers via multiple channels, such as phone, email, and chat - Resolve queries efficiently and provide accurate product/service information - Ensure customer satisfaction through effective communication and problem-solving - Document all customer interactions for future reference - Escalate complex issues to the appropriate department for resolution Qualifications Required: - Fluent in English and Hindi without Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI) - Graduate in any field, freshers and experienced candidates are welcome - Confident communication and customer handling skills - Versant 6 certification is needed for the selection process In addition to the responsibilities and qualifications mentioned above, please note that this is a full-time job located in Pune, Maharashtra (Kharadi). The selection process includes an HR round and the requirement of Versant 6 certification. The job offers benefits such as Provident Fund, day shifts, and performance bonuses. If you are interested in this opportunity, kindly ensure that you can reliably commute or plan to relocate to Pune, Maharashtra before starting work. A Bachelor's degree is preferred for this position, and the work location is in person. For further details or to speak with the employer, you can contact them at +91 6370721310. As a Customer Support Executive in Pune with our company, your role will involve assisting customers through various communication channels to resolve their queries efficiently. You will be responsible for providing accurate information about our products/services and ensuring customer satisfaction by effectively communicating with them. Your duties will also include documenting interactions and escalating complex issues when necessary. Key Responsibilities: - Assist customers via multiple channels, such as phone, email, and chat - Resolve queries efficiently and provide accurate product/service information - Ensure customer satisfaction through effective communication and problem-solving - Document all customer interactions for future reference - Escalate complex issues to the appropriate department for resolution Qualifications Required: - Fluent in English and Hindi without Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI) - Graduate in any field, freshers and experienced candidates are welcome - Confident communication and customer handling skills - Versant 6 certification is needed for the selection process In addition to the responsibilities and qualifications mentioned above, please note that this is a full-time job located in Pune, Maharashtra (Kharadi). The selection process includes an HR round and the requirement of Versant 6 certification. The job offers benefits such as Provident Fund, day shifts, and performance bonuses. If you are interested in this opportunity, kindly ensure that you can reliably commute or plan to relocate to Pune, Maharashtra before starting work. A Bachelor's degree is preferred for this position, and the work location is in person. For further details or to speak with the employer, you can contact them at +91 6370721310.