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JoulestoWatts
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Customer Support Engineer

Customer Support Engineer

JoulestoWatts

0 years

2 - 3 Lacs

Bengaluru

Posted:3 months ago| Platform:

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Skills Required

Excellent Communication In English Hindi Rotational Shifts Customer Support Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Basic computer hardware knowledge Responsibilities The tasks of these Engineers could include one or more of the following: Must possess the zeal to demonstrate Customer First culture in every interaction Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue. Knowledge and skills: Basic computer knowledge Active demonstration of Self-Time and Task Management. Taking ownership of the cases and keeping customers informed (call, email)on the case orders Demonstrate high level of Interpersonal & communication skills Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is required

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Customer Support Engineer