Customer Support cum Digital Marketing Executive

We are looking for a dynamic and personable Customer Service & Degital Marketing Executive to join our team. The ideal candidate will be responsible for managing front desk operations, handling guest interactions both in-person and online, responding to enquiries through various channels, and ensuring a seamless experience for clients and visitors. Experience in social media management and digital marketing will be an added advantage.

Key Responsibilities:

• Manage front office reception duties, including welcoming guests, answering calls, and handling general enquiries.
• Respond promptly and professionally to enquiries received via phone, social media platforms, email, and other online channels.
• Maintain and actively engage with audiences on the company’s social media pages, ensuring timely responses to messages, comments, and queries.
• Assign leads and customer enquiries to the sales department and track follow-ups.
• Maintain visitor logs, enquiry records, and report daily updates to management.
• Support marketing initiatives and online promotional activities as required.
• Collaborate with the sales and marketing team to optimize guest experiences and lead management.
• Ensure the reception area is tidy, organized, and reflects the brand’s standards at all times.

Requirements:

• Bachelor’s degree in Hospitality, Communications, Digital Marketing, or a related field.
• Proven experience in front desk management, guest relations, or customer service roles.
• Strong communication and interpersonal skills.
• Proficiency in using social media platforms for business (Facebook, Instagram, WhatsApp, etc.).
• Experience or exposure to digital marketing tools and practices is a plus.
• Ability to multitask, prioritize, and work in a dynamic, client-facing environment.
• Pleasant personality with a positive attitude and problem-solving approach.

Preferred Skills:

• Basic knowledge of digital marketing, lead generation, and online engagement strategies.
• Experience in a hospitality or aviation education sector will be an advantage

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off

Work Location: In person